Policy
 
 
Customer Service 1-866-612-1961


Policy Information

Placing your Order: Orders may be placed by phone, fax or mail using a credit card, approved company purchase order, check or money order. Credit cards accepted include Mastercard, Visa, Discover or American Express.

Terms: Terms are Net 25 days for approved accounts using a Purchase Order. A service charge of 1-1/2% per month is applied to past due accounts.

Sales Tax: If you have tax exempt status, a copy of the exemption certificate should be faxed/mailed to Sunlight Sewing, Inc.


Shipping your Order
: Most orders are shipped within 48 hours. Orders paid by personal check are shipped subject to clearance of check. Orders are shipped by UPS (Ground), Overnight, 2nd Day, 3rd Day and Saturday Delivery services are also available - please call for availability and prices. For international shipments (outside the continental United States) contact us for a shipping price quote.

Returns/Exchanges/Cancellations: All returns or exchanges must have prior authorization. Please call for a Return Authorization Number (RA#) Unauthorized returns will not be accepted. Items must be returned or exchanged within 15 days of receipt and must be in new, unused condition and in the original packaging. Returns and exchanges not resulting from our error may be subject to a 15% restocking fee. The customer is responsible for all shipping charges unless a result of our error. Embroidered items are not returnable unless for warranty claim. Embroidery orders cannot be canceled once item has been embroidered. Returned items must be insured for full value and shipped with UPS.

Shipping Damage
: Sunlight Sewing is not responsible for goods damaged in transit. The shipping company is responsible for delivery of packages/ contents to you in good condition. Please inspect all packages upon receipt for signs of damage. If damage is visible, refuse to accept delivery until the damage is noted on the delivery receipt. Immediately unpackage and inspect for further damage. If "concealed damage" is discovered once shipper has left, promptly contact the shipping company (within 48 hours) and file a claim. Claims must be filed with the shipping company within 48 hours to receive compensation.


Sample Check-out:
Samples can be "checked-out" for evaluation with an approved company purchase order or credit card. Accounts will be charged if items are not returned in new, unused condition within 25 days. Customers are responsible for all shipping charges. All returned sample items must be insured for full value and shipped via UPS.

Attention; all Manufacture's Rep's and Dealers, we design and oversee the production of all our products. We provide you product information with the intent of resale with your company. Under no circumstance should you or your affiliates reproduce our products with the intent to sell or distribute without the written permission from Sunlight Sewing, Inc.

Quantity Price Breaks:
Price savings are available for quantity orders. Please see price sheet for details. For large volume orders, call for quote

Pricing/Product Specifications/Quotes:
Sunlight Sewing, Inc. reserves the right to make pricing adjustments, design changes, product improvements, etc. where market changes make such demands. If price changes are significant, you will always be notified before shipment. Special price quotes are effective for 60 days. Sunlight Sewing, Inc. reserves the right to correct typographical and/or pricing errors in this website or catalogs.


Our Guarantee:
Sunlight Sewing products are guaranteed to be free of manufacturer and material defects for the lifetime of the product. Should an item be defective, Sunlight Sewing, Inc. has the option to repair or replace it. Should a warranty claim become necessary, please call immediately for a Return Authorization Number and shipping instructions. When you purchase a Sunlight Sewing product you can be confident that you have invested in a product crafted with the highest quality materials and
workmanship.

 
© 2006, All Rights Reserved, sunlight-sewing.com